Refund & Returns Policy
AVBOX US stands behind the accuracy of our listings and the products we ship. Because aviation products are often ordered by exact part number, condition, and documentation requirement, all sales are final except when an eligible product issue is confirmed.
Last updated: June 8th, 2026Our Policy in Plain Language
All sales are final unless the item received is damaged, the wrong item was shipped by AVBOX US, or the item is materially not as described in the product listing. We do not accept returns or issue refunds because a customer ordered the wrong part number, selected the wrong condition, no longer needs the item, or failed to verify fitment, application, documentation, or other purchasing requirements before ordering.
Eligible Return Reasons
- AVBOX US shipped a different item or part number than the item shown on the order.
- The product arrived damaged in transit.
- The product is materially different from the condition, quantity, or description shown in the listing.
- A listed item or included component that was specifically promised is missing.
Not Eligible for Return
- The customer ordered the wrong part number, dash number, suffix, revision, size, or quantity.
- The item does not fit the customer’s aircraft, assembly, system, or intended application.
- The customer no longer needs the item, found another source, or changed their mind.
- The customer expected documentation, packaging, accessories, or condition details that were not stated in the listing.
- The item was installed, altered, disassembled, tested, used, damaged, or returned incomplete.
Buyer Verification Is Required Before Ordering
Aircraft parts and hardware may look identical while differing by manufacturer, part number, dash number, revision, material, finish, dimensions, condition, documentation, or aircraft application. Customers are responsible for verifying the item before purchase using applicable manuals, illustrated parts catalogs, approved records, or internal procurement requirements.
- Review the complete part number, including all prefixes, dashes, suffixes, and revisions.
- Review the product condition, quantity, photographs, documentation notes, and unit of sale.
- Confirm fitment, interchangeability, and aircraft applicability before placing the order.
- Contact AVBOX US before ordering when any product detail is critical.
Reporting an Eligible Product Issue
Customers must inspect the shipment promptly after delivery. An eligible issue must be reported to AVBOX US within 7 calendar days of confirmed delivery.
The request should include:
- The AVBOX US order number.
- The part number and quantity affected.
- A clear explanation of the issue.
- Photographs of the item, labels, packaging, shipping box, and damage when applicable.
- Any other information reasonably requested to review the claim.
Failure to report an issue within the stated period may result in the request being denied, except where a longer period is required by applicable law.
How an Approved Return Works
Do not send an item back without written return authorization from AVBOX US. Unauthorized returns may be refused or returned to the sender.
Contact AVBOX US
Report the issue within seven calendar days and provide the order details, description, and photographs.
Receive Authorization
AVBOX US will review the request and provide return instructions when the issue qualifies.
Return the Item
Return the item in the same condition received, with all packaging, labels, parts, and documentation.
Inspection and Resolution
After inspection, AVBOX US will provide the approved replacement, refund, credit, or other agreed resolution.
Return Condition Requirements
An approved return must be sent back in substantially the same condition in which it was received. The return must include all packaging, labels, certificates, trace documents, tags, accessories, hardware, and other items originally included.
AVBOX US may deny or reduce a refund when an item has been installed, altered, disassembled, marked, used, damaged after delivery, improperly packaged for return, or returned with missing components or documentation.
Return Shipping
When AVBOX US confirms that the wrong item was shipped, the item was materially not as described, or the item arrived damaged, AVBOX US will provide return instructions and may provide a prepaid shipping label or reimburse reasonable approved return shipping costs.
Customers must follow the provided return instructions. AVBOX US is not responsible for unauthorized shipping charges, expedited shipping selected without approval, or damage caused by inadequate return packaging.
Refunds, Replacements, and Credits
After an approved return is received and inspected, AVBOX US may resolve the matter through a replacement, repair, store credit, partial refund, or refund to the original payment method, depending on the circumstances and product availability.
When the approved issue was caused by AVBOX US or confirmed shipping damage, the refund may include the eligible item price, applicable sales tax, and original standard shipping charges associated with the affected item. Expedited, special-handling, international, brokerage, customs, duty, or customer-account shipping charges may be handled according to the facts of the claim.
Refund processing times may vary by payment provider or financial institution after AVBOX US issues the refund.
Shipping Damage
Keep the product, internal packaging, external shipping carton, labels, and all packing materials until the claim is resolved. Carriers may require photographs, inspection, or the original packaging to process a damage claim.
Do not discard packaging or attempt repairs before contacting AVBOX US. Doing so may prevent AVBOX US or the carrier from confirming the claim.
Order Cancellations
Cancellation requests must be submitted before the order has been processed, packed, transferred, or shipped. AVBOX US will make a reasonable effort to stop the order, but cancellation is not guaranteed.
Once an order has entered fulfillment or has shipped, the final-sale terms in this policy apply. Special-order, sourced, custom, modified, cut-to-length, or otherwise customer-specific items may not be cancelled after processing begins.
Special, Custom, and Cut-to-Length Products
Special-order, customer-sourced, custom, modified, engraved, programmed, calibrated, cut-to-length, or otherwise customer-specific products are final sale and are not returnable unless AVBOX US shipped the wrong item, the item arrived damaged, or the item was materially not as advertised.
Policy Administration
AVBOX US will review eligible product issues reasonably and in good faith. We will make a practical effort to correct confirmed problems, but discretionary assistance does not create a continuing obligation, waive this policy, or require AVBOX US to absorb losses caused by customer ordering errors.
Nothing in this policy limits rights or remedies that cannot legally be excluded under applicable law.
Need to Report a Product Issue?
Contact AVBOX US within seven calendar days of delivery. Include your order number, part number, a description of the issue, and clear photographs of the item and packaging.