Privacy Policy
This Privacy Policy explains how AVBOX US collects, uses, stores, and protects information when customers visit our website, create an account, place an order, contact our team, or use our online services.
Last updated: June 8th, 2026Important Note
This page is a customer-facing privacy policy template for AVBOX US. Before publishing, review it with your attorney, payment processor requirements, shipping tools, analytics tools, and any plugins used on your website. Privacy requirements can vary by location and business process.
1. Information We Collect
AVBOX US may collect information that customers provide directly, information generated through website use, and information required to process orders, respond to requests, and operate our business.
Information customers provide
- Name, company name, billing address, shipping address, email address, and phone number.
- Account login details and customer account preferences.
- Order details, requested quantities, part numbers, product questions, documentation requirements, and shipping instructions.
- Tax exempt certificate information, customer shipping account information, and other information submitted through forms or email.
- Messages, photos, attachments, or other details sent to AVBOX US for product questions, order support, or sourcing help.
Information collected automatically
- IP address, browser type, device type, operating system, referring pages, pages viewed, and general website activity.
- Cookie, session, cart, checkout, account, and security-related information needed for website functionality.
- Analytics information used to understand how visitors use the website and improve customer experience.
2. How We Use Information
AVBOX US uses collected information to operate the website, provide customer service, process orders, and improve our aviation supply experience.
- Process orders, payments, shipping, returns, account activity, and customer requests.
- Respond to product questions, part-number requests, documentation questions, shipping questions, and order issues.
- Manage customer accounts, saved addresses, order history, and website functionality.
- Verify tax exempt information, shipping account details, payment status, fraud prevention, and order accuracy.
- Improve product listings, website navigation, search experience, support content, and customer communication.
- Send transactional emails such as order confirmations, shipping updates, account notices, password resets, and support replies.
- Comply with applicable laws, accounting requirements, tax rules, security obligations, and business recordkeeping needs.
3. Payments and Checkout
AVBOX US may use third-party payment processors to securely process online payments. Payment information may be collected, processed, stored, or tokenized by the payment processor according to its own security and privacy practices.
AVBOX US does not intend to store full credit card numbers on the website. Customers should review the applicable payment processor terms and privacy policy for details about how payment information is handled.
4. Orders, Shipping, and Tax Documents
Information submitted for orders, shipping, tax exempt status, documentation requests, and customer-provided shipping accounts may be used to complete the transaction and maintain required business records.
Shipping information may be shared with carriers, logistics providers, shipping software, order management tools, and internal AVBOX US personnel as needed to fulfill orders.
5. Cookies, Analytics, and Website Tools
The AVBOX US website may use cookies and similar technologies to support essential website functions, shopping cart behavior, checkout sessions, account login, security, analytics, and website performance.
Cookies may help remember items in a cart, keep a customer logged in, understand website traffic, protect against spam or fraud, and improve customer experience.
Customers may be able to disable cookies in their browser settings. Some website functions, including cart, checkout, account login, and product search features, may not work properly if cookies are disabled.
6. When We Share Information
AVBOX US does not sell customer personal information as a normal business practice. Information may be shared only when needed to operate the website, fulfill orders, provide services, or meet legal and business requirements.
- Payment processors for secure payment handling.
- Shipping carriers, freight providers, and shipping software.
- Website hosting, ecommerce platform, security, email, analytics, and business software providers.
- Accounting, tax, legal, compliance, fraud prevention, and recordkeeping support when needed.
- Government agencies, courts, or other parties when required by law, legal process, or legitimate business protection needs.
7. Data Security
AVBOX US uses reasonable administrative, technical, and organizational safeguards designed to protect customer information. No website, email system, database, or online transmission is completely secure, so customers should avoid sending highly sensitive information through unsecured channels.
If a customer believes their account or order information has been accessed without authorization, they should contact AVBOX US as soon as possible.
8. Customer Choices
Customers may contact AVBOX US to request help updating account details, correcting contact information, reviewing order information, or asking questions about stored customer information.
Customers can also manage certain information directly through their AVBOX US account page when account features are available.
9. Marketing Communications
If AVBOX US offers email marketing, customers may unsubscribe using the instructions included in the message. Transactional emails related to orders, accounts, shipping, payment, or customer service may still be sent when needed.
10. Data Retention
AVBOX US may retain customer information for as long as needed to process orders, provide customer support, maintain business records, comply with accounting or tax requirements, prevent fraud, resolve disputes, and operate the website.
Some records may need to be retained even after an account is closed or an order is completed, especially when required for tax, accounting, legal, warranty, security, or transaction recordkeeping purposes.
11. Third-Party Links
The AVBOX US website may link to third-party websites, carriers, payment processors, product resources, manufacturer resources, or other outside services. AVBOX US is not responsible for the privacy practices, content, or security of third-party websites.
12. Children’s Privacy
The AVBOX US website is intended for business and aviation purchasing use. It is not intended for children. AVBOX US does not knowingly collect personal information from children.
13. Updates to This Policy
AVBOX US may update this Privacy Policy from time to time to reflect changes to our website, ecommerce tools, business practices, legal requirements, or customer services. The updated policy will be posted on this page with a revised “Last updated” date.
14. Contact AVBOX US
Customers with questions about this Privacy Policy or AVBOX US privacy practices may contact us using the information below.
AVBOX US
10370 Pensacola Blvd
Pensacola, FL 32534
Email: Sales@avboxus.com
Phone: 850-466-3191
Questions About Your Account or Order?
Contact AVBOX US before placing an order if you have questions about account details, product documentation, shipping information, tax exempt certificates, or order requirements.