How Customer-Provided Shipping Accounts Work at AVBOX US
Customers may request to use their own shipping account for an AVBOX US order. This guide explains what information is needed, how the order is processed, and what to review before selecting this option.
What Is a Customer-Provided Shipping Account?
A customer-provided shipping account means the customer wants AVBOX US to ship the order using the customer’s own carrier account instead of using the standard AVBOX US shipping option at checkout.
When this option is used, the carrier charges the customer’s shipping account directly for the shipment. The AVBOX US checkout shipping charge may show as no shipping charge from AVBOX US, but the shipment is not free. The shipping cost is billed through the customer’s carrier account.
Important Processing Notice
Orders using a customer-provided shipping account will not be processed until AVBOX US receives the required shipping account information. Missing or incorrect account details may delay shipment.
- The shipping account provider must be provided.
- The shipping account number must be provided.
- UPS shipping accounts may require the account ZIP code.
- The requested shipping speed should be selected or clearly stated.
How the Process Works
If you want to use your own shipping account, select the customer shipping account option during checkout or submit your shipping account information when requested. AVBOX US will review the information before processing the order.
Select the Option
Choose the option to provide your own shipping account during checkout when available.
Submit Details
Provide the carrier, account number, required account ZIP code when applicable, and requested shipping speed.
AVBOX US Reviews
AVBOX US reviews the information before processing the order for shipment.
Carrier Bills Account
The selected carrier bills the provided shipping account for the shipment.
Information Needed
To use a customer-provided shipping account, AVBOX US needs accurate shipping account information before the order can be processed.
- Company name
- Shipping account provider
- Shipping account number
- Shipping account ZIP code when required by the carrier
- Requested shipping speed
- Any special shipping instructions
Why Details Matter
Carrier account details must be correct so the shipment can be created without delays or billing issues.
- Incorrect account numbers can delay processing.
- Some carriers require additional validation details.
- Requested shipping speed should match carrier options.
- Special instructions should be provided before shipment.
| Field | What to Provide | Why It Matters |
|---|---|---|
| Company | The company name associated with the shipping account or order. | Helps AVBOX US match the account information to the customer and order. |
| Shipping Account Provider | The carrier or shipping provider, such as UPS or FedEx. | Carrier service names, billing rules, and validation details can vary. |
| Shipping Account Number | The customer’s carrier account number. | The carrier uses this number to bill the shipment to the customer account. |
| Shipping Account ZIP Code | The ZIP code associated with the account when required. | UPS may require this detail to validate or process the shipment. |
| Requested Speed | The requested service level, such as Ground, 2 Day, 3 Day, Overnight, or expedited service. | Helps AVBOX US prepare the shipment using the customer’s requested carrier service when available. |
Shipping Speed Options
Available service names can vary by carrier. For example, UPS and FedEx may use different names for similar services. When submitting your shipping account information, choose the closest available shipping speed or provide clear instructions.
AVBOX US may contact you if the requested service is unclear, unavailable, or does not match the carrier account information provided.
Customer Responsibility
Customers are responsible for providing accurate shipping account information and confirming that the account can be used for the requested shipment.
- Carrier charges are billed to the customer’s shipping account.
- AVBOX US is not responsible for charges billed by the carrier to the customer’s account.
- Incorrect or incomplete account information may delay order processing.
- Customers should confirm account permissions, billing settings, and service availability before submitting the order.
Domestic Orders
AVBOX US offers domestic shipping options. If you want to use your own shipping account for a domestic order, make sure the account supports the requested shipment type and service level.
- Confirm the account is active.
- Confirm the carrier can bill the shipment to your account.
- Confirm the requested service is available for the destination.
- Provide special instructions before the order is processed.
International Buyer Reminder
For international sales, customers are responsible for tariffs, duties, import taxes, customs fees, brokerage fees, and any other import-related charges. These charges are not controlled by AVBOX US.
- Confirm import requirements before ordering.
- Review carrier and customs fees before shipment.
- Make sure the shipping account supports international shipments when applicable.
- Provide accurate destination and account details.
What Happens If Information Is Missing?
If the customer shipping account information is missing, incomplete, or unclear, AVBOX US may pause processing until the correct information is received. This helps prevent billing errors, incorrect shipping service selection, and carrier account issues.
To avoid delays, provide the shipping account details as soon as the customer-provided shipping account option is selected.
Before Selecting Customer Shipping Account
- Confirm that your carrier account is active and billable.
- Confirm the account number is correct.
- Provide the account ZIP code when required by the carrier.
- Select or clearly state the requested shipping speed.
- Provide any special shipping instructions before order processing.
- Understand that carrier charges will be billed to your shipping account.
Need to Submit Shipping Account Information?
If you need to provide customer shipping account information for an AVBOX US order, use the shipping account submission option when available or contact AVBOX US before the order is processed.